Return & Refund Policy

Effective Date: July 1, 2026

Welcome to Codesala. We are committed to providing high-quality digital services and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before purchasing any of our services.

1. Digital Services

Codesala provides digital services, including but not limited to:

• Website Design & Development
• WordPress Development
• Shopify Development
• Mobile App Development
• Custom Software Development
• UI/UX Design
• Digital Marketing
• SEO Services
• Cloud & DevOps Solutions
• AI & Automation Services
• IT Consulting
• Maintenance & Support

As these are customized digital services, they cannot be returned once work has started.

2. Refund Eligibility

A refund may be considered only in the following situations:

• Payment was made accidentally (duplicate payment).
• Codesala is unable to begin the project due to internal reasons.
• The project is cancelled by Codesala before any work has commenced.

Approved refunds will be processed using the original payment method within 7–14 business days.

3. Non-Refundable Situations

Refunds will not be provided if:

• Work has already started on the project.
• Project requirements change after development begins.
• The client delays communication or approval, causing project delays.
• The client decides not to continue after work has been completed partially or fully.
• Third-party expenses have already been incurred, including domain registration, hosting, software licenses, plugins, APIs, themes, cloud services, advertising, or similar purchases.
• Digital files, source code, designs, or deliverables have been shared with the client.

4. Project Cancellation

Clients may request project cancellation at any time.

• If work has not started, a refund may be issued after deducting payment gateway or transaction charges.
• If work has already started, payment will be charged based on the amount of work completed, and the remaining balance (if applicable) may be refunded.

5. Revision Policy

Customer satisfaction is important to us.

Most projects include revisions as agreed in the project proposal or contract. Additional revisions or requests beyond the agreed scope may incur additional charges.

6. Service Delivery

Delivery timelines depend on:

• Project size
• Client response time
• Availability of required content
• Third-party approvals or integrations

Codesala is not responsible for delays caused by the client or external service providers.

7. Subscription & Maintenance Services

Monthly or annual maintenance, hosting, SEO, marketing, or support plans may be cancelled before the next billing cycle.

Payments already made for the current billing period are generally non-refundable unless otherwise stated in a separate agreement.

8. Chargebacks

If you experience any issue with your order, please contact us before initiating a chargeback with your bank or payment provider.

Fraudulent or unjustified chargebacks may result in suspension or termination of ongoing services.

9. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a refund, please contact us.

Codesala

Email: support@codesala.com

Website: https://codesala.com

We aim to respond to all refund-related requests within 2 business days.